Refund Policy
NKA Retail
Last Updated: 24 April 2024
At NKA Retail, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds, returns, or exchanges may be processed.
Return Eligibility
Customers may request a return within 14 days of receiving the product if the item meets the following conditions:
The item is unused and in its original condition
The product is in the original packaging
The item is not damaged due to misuse or improper handling
Items returned without meeting these conditions may not be eligible for a refund.
Non-Returnable Items
Certain items cannot be returned due to hygiene or safety reasons, including:
Opened beauty or personal care products
Used cosmetics or skincare items
Customized or handmade products
Gift cards or digital items
Refund Process
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved:
Refunds will be issued to the original payment method
Processing time may take 5–10 business days
Damaged or Incorrect Items
If you receive a product that is:
Damaged during shipping
Defective
Incorrect item
Please contact us within 48 hours of delivery with photos of the product.
We will arrange a replacement or refund as quickly as possible.
Return Shipping
Customers may be responsible for return shipping costs unless:
The item arrived damaged
The wrong product was shipped
Return shipping costs are non-refundable unless the issue was caused by our error.
Order Cancellation
Orders may be canceled before shipment. Once an order has been shipped, it must follow the standard return process.
Contact for Returns
If you would like to request a return or refund, please contact us:
NKA Retail
Email: info@nkaretail.com
Our support team will guide you through the return process.